1. Introduction

Carisma is a beauty and wellness booking platform that connects customers with salons, spas, barbershops, and independent beauty professionals. Our platform enables users to discover services, book appointments, make payments, and manage bookings online.

2. Eligibility

By using Carisma, you confirm that:

• You are at least 18 years old or using the platform under parental supervision.
• You have the legal authority to enter into these terms.
• The information you provide is accurate and up to date.

3. User Accounts

Users may be required to create an account to access certain features. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities conducted under your account.
• Updating your account information when necessary.

Carisma reserves the right to suspend or terminate accounts that violate these terms.

4. Bookings & Appointments

• Appointment availability is determined by the service provider.
• Users are responsible for arriving on time for appointments.
• Service providers may refuse service for inappropriate behavior or repeated no-shows.
• Cancellation and rescheduling policies may vary depending on the provider.

5. Payments

Carisma may process payments through third-party payment providers. By making a payment, you agree that:

• All payment information provided is accurate.
• Applicable taxes and service fees may be charged.
• Refund eligibility depends on the provider's cancellation policy.

6. Service Provider Responsibility

Service providers using Carisma are solely responsible for:

• The quality and delivery of their services.
• Pricing, promotions, and business information displayed.
• Compliance with local laws and regulations.

7. Prohibited Activities

Users agree not to:

• Use the platform for unlawful purposes.
• Post false, misleading, or offensive content.
• Attempt to disrupt or compromise platform security.
• Copy, distribute, or misuse platform content without permission.

8. Intellectual Property

All content, branding, logos, designs, and software related to Carisma are the intellectual property of Carisma and may not be copied or reused without written consent.

9. Privacy

Your use of Carisma is also governed by our Privacy Policy. We may collect and process personal information to provide and improve our services.

10. Limitation of Liability

Carisma is provided on an “as-is” and “as-available” basis. We do not guarantee:

• Continuous availability of the platform.
• Accuracy of listings or provider information.
• Uninterrupted or error-free service.

Carisma shall not be liable for any indirect, incidental, or consequential damages arising from platform usage.

11. Contact Us

If you have any questions regarding these Terms & Services, please contact us at:

• Email: support@carisma.com
• Phone: +1 (000) 000-0000
• Address: Carisma Headquarters, Example Street, City, Country.