1. Introduction

Carisma Wellness Group ("Carisma", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform to discover services, book appointments, make payments, and manage bookings with salons, spas, barbershops, and independent beauty professionals.

2. Information We Collect

We may collect the following types of information:

• Account information such as your name, email address, phone number, and password.
• Booking information such as appointment history, preferences, and service provider selections.
• Payment information processed through our third-party payment providers.
• Device and usage information such as IP address, browser type, and pages visited, collected automatically when you use our platform.
• Location information, where permitted, to help you find nearby service providers.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process bookings, payments, and cancellations.
• Communicate with you about appointments, updates, and promotions.
• Improve and personalize our platform and services.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers you book with, so they can fulfil your appointment.
• Payment processors and other vendors who help us operate the platform.
• Legal or regulatory authorities, where required by law.
• Other parties with your consent or as otherwise disclosed at the time of collection.

5. Cookies & Tracking Technologies

Carisma uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platform is used. You can control cookies through your browser settings, though disabling them may affect some features of the platform.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Carisma is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and material changes may be communicated to you directly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

• Email: support@carisma.com
• Phone: +1 (000) 000-0000
• Address: Carisma Headquarters, Example Street, City, Country.